Refund Policy

This refund policy applies to courses taken through the GuardsLink platform whether purchased by the Affiliate or the guard on their own behalf.

First, thank you for your course purchase.  While we are proud of the courses we provide, we understand that, for whatever reason, occasionally a course purchaser will wish to seek a refund.

Regardless of the reason for not proceeding with the training course(s), we strive to make the refund process as transparent as possible.

Refunds for online courses are limited to the following circumstances:

  • The student/user did not access any portion of the online course by selecting the “GO TO CLASS” button; and,
  • The student/user refund request is submitted within 72 hours of purchasing the course(s).

 

Please note that you must submit your refund request by email to support@guardslink.com within the required timeframe along with a receipt evidencing your proof of purchase.

Requested refunds that are approved may take up to 10 business days to reflect in your account. Refunds will only be issued to the same payment method used during the initial purchase.

If you have any questions about this policy please contact us at support@guardslink.com.